Terms and conditions posted for the purpose of providing full disclosure to all participants of Jackson Escape Rooms. Our desire is to insure the best possible experience for every single person who steps into a Jackson Escape Room environment. By placing an order through the Jackson Escape Rooms booking service, the buyer acknowledges his/ her complete acceptance, without  exception, of the general sales conditions.



1.1- The prices that are listed by Jackson Escape Rooms include a 60 minutes play of our game.

1.2- Jackson Escape Rooms reserves the right to request an ID from customers prior to allowing entry to JER.

1.3- Jackson Escape Rooms reserves the right to modify its prices at any time. Services will be billed according to the rates in effect at the moment the order is placed.




All reservations are processed in real time and are subject to availability. The sale will not be considered final until receipt of a confirmation email from Jackson Escape Rooms with the order number. The buyer’s bank account will immediately be debited through the Stripe payment system for the amount of services booked.

2.2Exchange / Cancelations

Bookings cannot be refunded or exchanged unless the booked game is cancelled by Jackson Escape Rooms.


By purchasing a ticket, buyer certifies that Jackson Escape Rooms games, components, and puzzles  are to be regarded as confidential. Any full or partial disclosure or publication to any third party violates Jackson Escape Rooms business interests.



Jackson Escape Rooms will only accept payment by credit cards through our website booking & payment system. No bookings, tickets, or cash will be accepted at our Jackson Escape Rooms location. There are no exceptions to this policy.



4.1- Security of payment

Jackson Escape Rooms has entrusted its payment system to a specialist in online payment security. Visit FareHarbor to learn more about their policies and procedures. 

4.2- Personal data

By booking through http://jacksonescaperooms.com, you consent to the use of those items of your personal data which are necessary to ensure the proper processing of orders. Jackson Escape Rooms undertakes to only use this data base for information purposes and commercial offers for Jackson Escape Rooms, and not to divulge these data to third parties except upon request by a judicial authority or other administrative authority empowered by law to request the communication of this information.

All data is handled with the greatest degree of care and discretion.



5.1- Each booking has a unique order number which permits the access to our game.

5.2- The buyer will receive by email a booking confirmation that includes, order number, the exact date, and time of his reservation.



6.1- Jackson Escape Rooms does its utmost to offer you a game room that lives up to your expectations. However, the order, arrangement and casting of the game remain at the discretion of Jackson Escape Rooms and no complaints will be accepted in the case of a modification to the game.

6.2- Jackson Escape Rooms requires players under the age of 16-year be accompanied by at least one adult, per game room.

6.3- Jackson Escape Rooms reserves the right to request an ID to verify the age and identity of any person.

6.4- Animals are not permitted on to Jackson Escape Rooms premises.

6.5- No food or alcohol is permitted on the premises of Jackson Escape Rooms.

6.6- All participants in Jackson Escape Rooms will be asked to leave personal possessions at a designated location inside the Jackson Escape Rooms environment for the duration of their 60 minute experience.

6.7- It is strictly prohibited to take pictures, film or to record all or part of the game, or of the hall. Any violation of this prohibition will be sanctioned by the confiscation of the  device until the end of the game, or will lead to the eviction of the game room, and could be prosecuted before the courts.

6.8- In addition, it is forbidden to reproduce texts, logos, images or any other element which appears either on the website Jackson Escape Rooms, or emails sent by Jackson Escape Rooms.

6.9- Jackson Escape Rooms declines all responsibility for any damages relating to objects belonging to customers which have not been deposited at the reception desk, area reserved for this purpose.

6.10- Jackson Escape Rooms is a non-smoking environment.

6.11- Escape from Jackson Escape Rooms does not require any of the contents of the room or fixtures in the room to be dismantled, disassembled, or otherwise damaged in order to unlock the environment - this is a game of wit & skill, not force. Any competitors who attempt to destroy or dismantle the contents of an Escape Room will be asked to leave the room immediately. No refunds will be given and you will be charged for all damages. 



The present general sales conditions are subject to law. State and/or federal courts shall have sole jurisdiction in case of litigation.